Contact us
We reply within 1 working day.
Common questions
I didn't get my entry confirmation email
Check your spam folder. If it isn't there after 30 minutes, email us with the email address you used. Your entries are safe even if the email is late.
Can I change my Spot the Ball crosshairs?
You can move or remove crosshairs before checkout. Once your order is confirmed, entries can't be changed.
When will I know if I've won?
Judging and draws happen at UK time. We call and email winners within 24 hours and publish results on the site.
How do I lower my spending limit?
Go to Safer Play & Limits. Lower limits apply straight away.
Can I get a refund?
See our Refund Policy for when we refund and how to ask.
Complaints
We take complaints seriously and handle them fairly.
- Tell our support team. Most problems are fixed quickly at this stage.
- Make a formal complaint. If you're not happy with the answer, email with your name, order reference and what went wrong. We acknowledge it within 2 working days and send a final response within 14 days.
- Escalate. If you're still unhappy after our final response, you can contact the DCMS Prize Draw Code team at prizedrawcode@dcms.gov.uk, or Citizens Advice for free guidance on your rights.
Complaints about our advertising can be made to the Advertising Standards Authority at asa.org.uk.